Account Coordinator

Get ready to join an award-winning creative agency that large global B2B companies turn to as a trusted advisor to elevate their brands—one that’s driven by a passion to create powerful work that engages audiences and creates enduring value.

This is an entry-level position at McMillan, or Team McM, as our clients often call us. You will support the client experience team in the day-to-day management of active brand definition and go-to-market campaigns. Our hope is that, as we show you how a creative agency works and teach you B2B marketing, you’ll fine-tune your project management skills and be prepared to step into a more senior role. In the meantime, you may end up managing smaller projects, with some oversight.

In your role, you’ll report to an Account Director, while interacting daily with a tight-knit team of individuals in our strategy, creative, and operations teams.

Your responsibilities

Hope you like being busy! As an Account Coordinator, you will:

  • Respond to and deliver client and internal requests in a timely manner
  • Develop schedules and advise team members of any delays or variances
  • Prepare and distribute meeting notes
  • Update status reports, billing sheets and anything other internal tacking tools
  • Manage relationships with outside suppliers, when needed
  • Provide other administrative support as needed

Flexibility in working hours is also a consideration as our clients are often located in different cities in different time zones and we try to accommodate their schedule as much as we can.

In all areas, you’ll need to be a patient listener and confident communicator with a firm grasp of established goals and metrics for shared success.

You’re also expected to be a digital native, with a strong desire to understand how innovative digital solutions are delivered as part of complex, integrated communications solutions. Those attributes will serve as a foundation for practical experience you’ll gain in managing cross-platform programs—including branding, web, mobile, social, and events—while also building an understanding of how digital tools add value to business strategy and performance.

Your success

It starts, of course, by carrying out your responsibilities in a way that adds value to a great client experience with Team McM. You take client and account management seriously (yourself less so), and you show an aptitude for keeping clients and internal teams on track and in scope, so that work moves through the shop on time and within budget.

Most important: you’re an enthusiastic team player. You show a genuine interest in clients and coworkers and ask questions when appropriate to inform, explore, and continuously widen and improve your knowledge and skills. You also know that receiving constructive feedback is important. In fact, a critical part of the McM culture embraces both giving and receiving feedback in the moment, to make all of us better people and turn our good work into something that’s great.

You bring

  • A can-do attitude and strong desire to be part of a marketing team that’s committed to delivering top-quality, award-winning work on behalf of its global clients
  • The ability to work well under pressure and in a fast-paced environment
  • A natural bent for remaining highly organized and detail-oriented (nothing falls through the cracks on your watch)

A post-secondary degree or diploma in marketing or advertising is preferred.

Experience working with a creative agency or client-side marketing department is an asset.

Think you have what it takes? Then we want to hear from you. Just fill out the application below, and if you’ve got what we’re looking for, we’ll be in touch.

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